Discovery

I routinely:

  • Conduct stakeholder interviews

  • Lead discovery sessions to identify objectives and pain points

  • Manage requirements gathering and scope alignment

UX + Research

  • Conduct optimization audits with actionable recommendations

  • Perform qual. and quant. user testing and provide clear next steps

  • Perform competitive analysis and create user journeys

  • Help clients prioritize new features and positively impact their road map

  • Own IA redesigns leveraging analytics, competitive research, and user testing

  • Create detailed wireframes that solve for complex functionality and hierarchy

  • Provide best practices expertise to improve key KPIs

  • Leverage deep industry knowledge regarding category-specific benchmarks across B2C and B2B.

Internal

  • Support sales and internal processes

  • Oversee and mentor UX/Visual designers

  • Collaborate seamlessly with any and all departments